GCC Bank Performance KPI Library

The GCC bank relied on a small set of generic KPIs applied uniformly across all roles and departments. A relationship manager, a compliance officer, and an IT specialist were all measured against the same vague performance criteria. Managers struggled to differentiate performance because the metrics did not capture what actually mattered for each role. Performance reviews had become a checkbox exercise with little credibility among staff, and the bank's regulator had flagged the need for more rigorous, role-specific performance measurement as part of broader governance requirements.

WeSoar mapped the bank's 150 roles across all departments and generated role-specific KPI libraries for each, drawing on financial services industry benchmarks and the bank's own strategic objectives. Each KPI was linked to specific competencies and skills, weighted by role criticality, and aligned to departmental and enterprise-level targets. The platform generated manager guides explaining each KPI's rationale and measurement methodology, and provided calibration tools to ensure consistency across departments. The entire library was delivered in both English and Arabic for the bank's bilingual workforce.

Over 2,000 role-specific KPIs were defined and deployed across 150 roles in four months. Manager adoption reached 90% in the first performance cycle — a dramatic shift from the previous generic system. Performance differentiation improved significantly, with managers reporting that they could now have evidence-based conversations about development needs. The regulator acknowledged the enhanced framework in their next governance review. The bank has since extended the KPI library to new roles as they are created, using WeSoar's templates to maintain consistency.